Frequently Asked Questions
Everything you need to know about your SaintG experience.
How long does it take for my order to be delivered?
Standard shipping within India typically takes 5 to 7 business days. For handcrafted leather boots and premium footwear, please allow an additional 2 days for quality checks before dispatch.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for all unworn items in their original packaging. Please ensure the security tags are intact to process your request.
Are SaintG products made of genuine leather?
Yes, all SaintG products are crafted using high-quality, genuine leather sourced responsibly to ensure durability, comfort, and a premium finish.
How do I find the right size for me?
We provide a detailed size guide on every product page. We recommend measuring your foot length in centimeters and comparing it to our chart for the most accurate fit.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can also choose from various prepaid options including UPI, Credit/Debit cards, and Net Banking.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website.